| Product(s): | WaterGEMS, WaterCAD, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm |
| Version(s): | 08.11.XX.XX and higher |
| Area: | Modeling |
When performing a standard task the following error message is generated.
"Value does not fall within the expected range."
Here are some examples of tasks that have led to this message:
This issue has been known to occur in version 24.00.01.12 and earlier, in some models that have been saved in a newer version, after the folder feature is used in selection sets and the saved model is reopened.
In this situation, please upgrade to a newer version, or contact Technical Support for the latest cumulative patch set for version 24.00.01.12 which fixes the issue (reference number 1501400)
This issue has been known to occur if annotations in the Element Symbology reference selection sets that have been deleted. If this occurs in a model, edit the annotation to either include all elements or a current selection set. Also when you are using selection sets to assign demands, patterns and when you delete some elements from that selection set the crash is observed, redefine selection set in that case.
If that doesn't help, try the following steps:
1. Compact Database
a. Close the model files but leave the program open.
b. Go to Tools > Database Utilities > Compact Database and select the database file.
c. Choose the selection to purge the database to save space.
d. Try opening the model.
2. Move .wtg and .sqlite files to a new folder
Note: At times, one of the supporting files can cause an issue when opening a model.
a. Copy the water model files (.wtg, and .sqlite) or sewer model files (.stsw, and .sqlite).
b. Paste them into a new folder on a local drive.
3. Import the database file into a new drawing
a. Close the model files but leave the program open.
b. Go to File > Import > WaterGEMS/WaterCAD/SewerGEMS/SewerCAD database.
c. Select the database file associated with the model.
4. Restore a backup of the model