| Product(s): | WaterGEMS, WaterCAD |
| Version(s): | 10.XX.XX.XX and higher |
| Area: | Modeling |
When an image file is added to a new or existing model as a background, the product crashes without an error message and work is lost.
This issue should be resolved in version 2024 and greater. (reference # 300459) Check your version under File > Help > About and upgrade if needed.
Otherwise - in an existing model, with the model closed use File Explorer to browse to where the model is saved. Find the .wtg.dwh and delete it. Open the model and you should be able to right-click on the image background layer to edit it. In Properties dialog, uncheck the box for "Use Compression" before adding the background file. This should resolve the issue. You can also try moving the .wtg and .wtg.sqlite files to a new folder before editing the background file.
If the image file is a screenshot of an aerial photograph near the network you are modeling, the best solution would be to use the Bing Maps feature instead.