| Product(s): | WaterSight |
| Version(s): | 10.00. |
| Area: | Documentation |
Overview
Large customers information can be found and controlled under the Large Customers tab, located in the side panel. To turn on/off the large customers on the map, please click in the visibility icon located on the top. By default, large customers will be turned off. Large customers are configured in the smart meter configuration page. Large customers will be displayed in the map with a customer icon.
Note: Large customers defined with priority 0 in the smart meter configuration page (inside Admin) will not be displayed in the map page.
Status
On the top right of each Large customer icon, a coloured circle is also displayed. The colour coding is based on time delay of the latest value found in the Sensor's database and depending also in its Communication frequency. More detail below:
| Category | Circle Color | Description |
| Offline | Grey |
Marked as offline by the administrator* |
| No Data | Red | (Now – Last InstantInDB) > 4 x MaxLagTime |
| Partial data | Yellow | (Now – Last InstantInDB) < 4 x MaxLagTime |
| OK | Green | (Now – Last InstantInDB) < 2 x MaxLagTime |
Where MaxLagTime is
15min + Sensor communication Frequency + Sensor Registration Frequency
Last Instant in DB corresponds to the last time step for which values were registered in the database for each given sensor. This time can be seen under Admin >> Smart Meters, by looking at Last Instant in DB column. Sensor communication frequency and registration frequency are also defined under Admin >> Smart Meters.
* Large Customer sensors can be marked as Offline by the user administrator under Admin >> Smart Meters. Offline sensors can represent sensors that have chronical problems (like no data or flat reading), well know by the utility, and for already a long period of time, and the issue is not expected to be solved soon. The majors advantages of having this category are:
- easier to distinguish between temporary problems and failures that the utility might not be totally aware and chronical problems that are already known by the utility for a long time
- make all the real time data ingestion process in the platform more reliable, mitigating degradation of performance or delays on the data pusher tool side.
Active Events
If there are active events associated to Large Customers (does not include closed events), a red warning icon will be displayed on the sensor icon and in the side panel. Clicking in the sensor with the active event icon directly on the map will open the sensor information panel with more detail about the active events. From the side panel, the 5 most recent events associated with the sensor will be displayed. For the full list, click below in Details. The user can directly jump to the event detail by clicking in the alert ID (on the short list or in the full list). From the events details page the user can manage the event, such as change status, category and make comments.
Search
Type for the wording to search in the Large Customer side panel to search for a specific sensor. Restricts the displayed sensors in the map and panel to the text fragment entered into the search field.
Filter
Clicking in icon located on the side panel to filter sensors. It is used to control the way the sensor list is displayed:
| Sort By | Description |
| Alphabetic | Sorts the list of sensors ascending in alphabetical order |
| Status | Groups the list by status and sorts within groups in alphabetical order |
| Measurement | Groups the list of sensors by their measurement and sorts within the group in alphabetical order |
Filters:
| Status | Description |
| No data | Sensors report significant delay |
| Partial data | Sensor reporting moderate delay |
| OK | Sensor reporting within expected Delay |
More information above, under sensor status.
Measurement: Only Flow measurement is available.
Tag: see the Large customer sensors displayed by user defined groups. User defined groups or Tags are defined in the smart meter configuration page, under Administration.
Selecting a Large Customer
When clicking in a Large Customer icon from the map or from the side panel, a chart with sensor reading for the previous 24 hours is shown together with more information on the side menu.
To exit this view or return to previous view, click on the close (x) icon located in the sensor chart or click on the back arrow located in the side panel.
Large Customer chart
Sensor reading for the previous 24 hours is shown (black line with color coded circles) together with the expected patterns - grey bands (in case patterns are configured in smart meter configuration page). The main goal is to provide an at-a-glance indication if "patterned" variables lie within the expected range of values​. Particularly useful to quickly spot any anomalies (that can represent internal leaks or anomalous consumptions) in real time.
User can click in the expand button located on the top right of the graph for more detail. The chart will extend to full page with more options, such as: navigating in the time series history, create event button shortcut, changing pattern or time series-interval, adding model results or raw data, etc. More information in the sensor details help-page.
Large Customer Details
Sensor Tag: The signal tag in the database associated with the sensor
Type: Type of measurement
Pattern: Pattern group assigned to the sensor. Pattern groups can be created the the Administration > Settings > Pattern and assigned to sensors in the Admin > smart meter configuration page. If Pattern None is selected, then no patterns will be computed and displayed in the sensor graph. Patterns are displayed in the sensors graphs as grey bands.
Status: Ok (reporting within expected delay), Partial (reporting moderate delay) and no data ( reporting significant delay) More information above, under Status section.
Latest: The timestamp of the latest signal reading.
Statistic
| Field | Description |
| Minimum (p05) | Percentile 5 of the last 3 months, for the 15 minutes time-series. |
| Median (p50) | Percentile 50 of the last 3 months, for the 15 minutes time-series. |
| Maximum (p95) | Percentile 95 of the of the last 3 months, for the 15 minutes time-series. |
| Minimum/Median |
Ratio of "Minimum (p05)"and "Median (p50)" of the of the last 3 months, for the 15 minutes time-series. |
Compare 
By clicking in the compare button the user will be redirected to the comparison page where he will be able to simultaneously compare in the same graph any user defined variable.
Details 
By clicking in the details button the user will be redirected to the Large Customer Details page with more options, such as: navigating in the time series history, create event button shortcut, changing pattern or time series-interval, adding model results or raw data, etc.
See also
OpenFlows WaterSight TechNotes and FAQ's
WaterSight Learning Resources Guide