| Product: | MicroStation | ||
| Version: | v8i | ||
| Environment: | Windows 10 | ||
| Area: | Installation | ||
| Subarea: | General |
Problem
Cannot uninstall MicroStation v8i. When attempting a regular uninstall through the Control Panel (Control Panel>Programs>Programs and Features), the process fails, and the following message appears:
Some additional symptoms that might be observed:
- the progress bar of the uninstall will suddenly move in the opposite direction and revert back
- any attempt to repair or modify the current installation of MicroStation v8i also fails due to a missing "MicroStation.msi" file
- installing a newer version of MicroStation v8i will fail due to a fatal error (Error 1603)
This issue will affect the ability to upgrade MicroStation v8i on a single machine.
Any upgrade to MicroStation CONNECT Edition should not be affected.
Solution
This issue is most likely caused by a problem with the machine's registry keys in combination with missing files that are needed by MicroStation to properly uninstall/modify/install.
In particular, the "MicroStation.msi" may be missing from the file explorer directory C:\BentleyDownloads\...
Downloading and running Microsoft's "Program Install and Uninstall Troubleshooter" is a known solution. Follow these steps to resolve the issue on your machine:
1. Click on this link: Program Install and Uninstall Troubleshooter
2. Select "Download troubleshooter". A file titled "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" should be downloaded. Run this file.
3. The troubleshooter dialog should appear. Select Next.
4. Select "Uninstalling" (note: this tool can also be used for installation issues as well)
5. Select the MicroStation version you wish to uninstall from the list of programs. Be wary of the version number. Select Next.
6. Select "Yes, try uninstall".
7. After a short wait, the issue will be deemed "Fixed" by the tool. You may close the dialog.
8. Navigate back to the Control Panel (Control Panel>Programs>Programs and Features) and view the list of programs that are currently on your machine. MicroStation v8i should now be removed from your machine. Note that you may need to refresh your list of programs by closing/reopening the Control Panel. If MicroStation v8i is still listed after a refresh, try uninstalling again through the Control Panel.
See Also
MicroStation / PowerDraft did not uninstall
Other language sources
| Original Author: | Jayson Perry |