Product(s):	Bentley Substation, Promis.e
	Version(s):	through 08.11.13.140
	Environment:	N\A
	Area:	ProjectWise Integration
	Subarea:	N\A

Problem Description

When I try to attach a file as a reference, the standard file system explorer dialog opens instead of the Select CAD File dialog, so I cannot browse files stored in ProjectWise.

The problem may also occur with File > Open or other tools.

Steps to Resolve

Ensure the [[Install the ProjectWise custom module for ProjectWise Explorer|custom module for ProjectWise Explorer is installed]] and the [[Setup]] > ProjectWise dialog is configured properly.

If ProjectWise integration is installed and configured properly try the following.

Option 1

1. Open [[Setup]] and select the ProjectWise tab.
2. Clear the Enable ProjectWise integration check box, click OK.
3. Close Bentley Substation/Promise.
4. Open Bentley Substation/Promis.e.
5. Open [[Setup]] and select the ProjectWise tab.
6. Set the Enable ProjectWise integration check box, click OK.

Option 2

1. Select Workspace > Configuration from the main pull down menus in Bentley Substation/Promis.e.
2. Look for a PW_DISABLE_INTEGRATION variable. If it exists and is set to 1, that may be the problem. This would be coming from the pw.cfg file, found in a path like:
   C:\Program Files (x86)\Bentley\Substation V8i\Substation\config\appl\
   or
   C:\Program Files (x86)\Bentley\promise V8i\promise\config\appl

There is logic in the pw.cfg file that sets PW_DISABLE_INTEGRATION if it does not find what it likes. The following procedure resolved the problem for one user.

1. Open pw.cfg in a text editor such as Notepad.
2. Comment out the PW_DISABLE_INTEGRATION_FROM_DESKTOP=1 line by inserting a # at the beginning of the line if one is not present already:
   #PW_DISABLE_INTEGRATION_FROM_DESKTOP=1
3. Restart Bentley Substation/Promis.e

See Also

 [[Install ProjectWise integration]]

Original Author:

Matt_P