OpenUtilities - Error at Startup - Unrecognized database format, Device.mdb

	Product(s):	Promis.e, Bentley Substation
	Version(s):	08.11.08.xx - 08.11.12.xx
	Environment:	N/A
	Area:	Installation_Configuration
	Subarea:	N/A

Error or Warning Message

When starting the software, the following error may occur. Often the software was running without issue prior to this problem, and other errors may occur when other tools are used to access catalogs or their contents.

Internal Error

Error Message: Unrecognized database format "C:\ProgramFiles (x86) \Bentley\promis-e\Device.mdb".
TargetSite: Int32 NewConnection (System.String)
DeclaringType: MDBProxy.ConnectionManager
Attributes: internal
MemberType: Method

Explanation

It is likely that the Device.mdb file has been corrupted.

How to Avoid

The problem was resolved by replacing the Device.MDB file with a known good Device.MDB file. The Device.MDB file is typically installed in the "\Config" subfolder of the Program Data folder

A Device.mdb file for Promis.e V8i SELECTseries 7 and 8 can be downloaded here.

A Device.mdb file for Promis.e V8i SELECTseries 5 and 6 can be downloaded here.

A Device.mdb file for Promis.e V8i SELECTseries 3 can be downloaded here.

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Original Author:

Sarvesh Kulkarni