Applies To
	Product(s):	AssetWise CDE
	Version(s):	15.x.x, 16.x.x
	Environment:	eB Web
	Area:	eB SMC
	Subarea:
	Original Author:	Priyanka Sawarkar, Product Advantage Group

 

 

 

 

                                                 

Problem Description: 

After sending an email in eB, user getting notification in their inbox saying that " Delivery had failed to the recipients"

Error: "A recipient must be specified " occurred in eB SMC queue

 

Solution:

1) Open eB Director and Go to System Admin > System Defaults > General and make sure that "Directory Entry type for E-Mail" value is selected as Email from drop box.

 

2) Make sure that Directories entries of Person (recipient) have Email as Directory name selected with correct email address.

Open recipient profile > Expand Directory Entries topic and show all to make sure that Directories entries are filled correctly