Product(s):	APM Implementation and Performance Management
	Version(s):	7.x
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem Description

User had difficulty setting up Mobile Inspection on an Android tablet. During troubleshooting, the user was attempting to use the following url:

http://mymobileserver.com:13501/REST/

but really needed to use the following url

http://mymobileserver.com:13501

Solution

APM Mobile Inspections and the Mobile REST service have changed significantly over the last several versions of APM. These changes include where the Mobile REST server is installed and located. It is important when troubleshooting this service, or when upgrading, to use the APM release specific Installation Guide to know where to locate the server and what url to use. The Major change for the service installation location occurred between release 7.9 and release 7.10

For release 7.9 and prior the url used from the mobile to connect to the Mobile Rest service should be of the following format:

http://mymobileserver.com:13501

https://mymobileserver.com:13501

For release 7.10 and later the url used from the mobile to connect to the Mobile Rest service should be of the following format:

http://ServerName/ServerInstanceName:80/rest/

https://ServerName/ServerInstanceName:443/rest/