Product(s):	APM Implementation and Performance Management
	Version(s):	7.x
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Problem Description

User reported that when trying to post an invoice to a closed work order, they are receiving an error message "Work Order task … was closed on.... Do you want to continue?". This message should actually be a warning state and allow the user to continue posting the invoice. This is obvious from the contents of the warning message:

Solution

This was reported as a bug, VSTS#442171. The workaround is as follows:

1. the user's application administrator can change the Accounting settings > Late charges > Rules for chargers posted after close of a work order at Sitename > Display a warning when a purchasing charge is dated more than > X days after a work order is closed. If the user extends this timeframe and it is within the users' business rules no error message will appear until for most invoices posted after work order closure.

2. the user can manually reopen the work orders that exceed the accounting setting rules and then create and post the invoice and subsequently close the work order again.

See Also

SR7001104371.