OpenFlows | Water Infrastructure - WaterSight - Issue Resolution

Product(s):	WaterSight
Version(s):	10.00.
Area:	Documentation

Creating an Issue

There are two different ways that issues can get created:

Issues are manually created by the user, from any page in WaterSight, from any observed data
Issues are automatically generated by the software based on the actionable insights rules and parameters defined by the user in the Admin >> Settings >> Actionable Insights

1. Manually creating Issues

New issues can be created on any WaterSight page by clicking the issue flag button located on the right side of the header. WaterSight will automatically populate these issues with the area the issue was created in (e.g. the current URL) and the status set to New. A relevant screenshot displaying the issue can be uploaded, pasted, or captured in WaterSight.

In case this option is not visible or the form is blocked to you, please check your user permission roles (OpenFlow roles need to have the ProjectWise Forms permissions) or contact Bentley support team.

Issues are a particularly important communication tool between operators and managers to identify and track potential anomalies observed from any page within WaterSight. Some examples can include:

Creating issues for pumps that are operating inefficiently
Creating an issue due to some significant and anomalous decrease in revenues in a particular area (which needs further investigation)
Creating an issue due to some significant and anomalous increase in water losses in a particular area (which needs further investigation)
Low storage capacity
Low tank turnover times
Low pressure or high pressures in some parts of the network
MNF indicator really high
Any other problem identified based on the data displayed in the software

2. Automatically generated Issues

Issues can also be automatically generated based by the solution once the conditions and rules defined under Admin >> Settings >> Actionable Insights are met. Once met (and if activated), issues will be automatically listed in the Issue Resolution page and can be identified by those with the column "Created by" filled with the name "OpenFlows WaterSight Service".

Once an automatic Issue gets generated, another issue for the exact same condition/rule will not be generated while the current issue state is kept with the status Open (to avoid duplication of issues), instead the current open issue will be updated in the detail description with the latest values. Only after an issue is closed, another issue for the same condition/rule will be generated.

Managing Issues

The issue resolution page displays the an overview of issues associated with the digital twin (those manually created or generated by the solution - see above points).

Issues can have a status of New, Under Investigation, Removed, or Done and should be assigned to someone. An issue that is New or Under Investigation is considered to be in an Open state, while a Removed or Done issue is Closed. The charts and tables in the Issue Resolution dashboard can be filtered by Status, State, and other properties. The user can also open or edit a specific issue by clicking in the display name link and more detailed information about the issue will get displayed, see below.

WaterSight integrates with Bentley's Form/Issue Resolution service and displays the same data you would find in the CONNECT portal. More documentation for the dashboard can be found here.