Overview

License Alerting is designed to notify users when product usage exceeds a defined threshold, helping avoid unexpected term license consumption. However, Alerting is not available for all products or licensing types based on the individual offerings. This article explains the reasons behind these limitations.

When Alerting Is Not Available

1. Products Using E365 (Enterprise 365) Licensing

• Alerting is not supported for E365 accounts.
• E365 measures usage per user per calendar day, not concurrent usage.
• Alerting is built on short (10-minute) concurrency intervals, which are not compatible with E365’s billing model.

NOTE: Alerting is disabled by design for E365/global entitlements.

2. Products that Do Not Use Concurrent (Shared) Licensing - (Passport / Visa vs Practitioner)

• Alerting is not available for products that do not use concurrent (shared) licensing.
• These products follow different licensing models where usage is not based on shared license pools or real-time concurrency. For example:
  
  

• Practitioner (Virtuoso) licenses are assigned to a specific user before use (Named User license). These are prepaid and provide the user with access for the license duration.
  
  
• Visa and Passport licenses are consumption-based usage. Users are not assigned licenses in advance. Instead, usage is recorded when a user accesses the product (Consumes usage), and billing is based on that usage during the billing term (e.g., quarterly). 
  
  Since these models do not rely on concurrent usage thresholds, license alerting (which depends on monitoring shared usage limits) is not applicable.
  
  Important Note: 
  Visa usage may be tracked and billed per user (for example, by email), but this does not make it a named-user license. It is a consumption-based model where users are not assigned access in advance—usage is recorded only after the product is used.

E.g., iTwin Capture engine and SPIDA: alerting is unavailable because the product is classified as Visa-based licensing, which does not support alerting.

3. Products Not Using Subscription Entitlement Service (SES) Licensing

• Alerting only works with CONNECT / SES licensing.
• Products using legacy systems (e.g., SELECT Server or hybrid environments) are not supported.

NOTE: If a product is not fully migrated to SES, Alerting will not be available.

4. Special Licensing Types or Product Configurations

Alerting may also not apply in the following cases:

• Practitioner (Virtuoso) licenses
  • Users have unlimited access for the license duration.
• Non-SELECT / machine-based licenses
  • Licenses are tied to registered machines rather than shared concurrency.

NOTE: Since there is no shared pool or threshold, alerting is not applicable.

License Alerting is only supported for products that use concurrent (shared) licensing under Subscription Entitlement Services. Products using E365, named-user (Passport/Visa), or other non-concurrent licensing models do not support Alerting, as this feature depends on concurrency-based usage tracking.

More information on license alerting can be found here: License Alerting.