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Trial Expired Message When Accessing Bentley Products or Projects

Applies To

• Bentley Infrastructure Cloud
• ProjectWise 365
• Bentley products that offer trial access

Issue

When signing in to a Bentley product or opening a project, users may see one of the following messages:

• “Trial expired”
  
• “Trial mode expired”
  

 

This message prevents access to the product or project.

Cause

Bentley product trials are time‑limited. Once the trial period ends, access is disabled unless a valid commercial license is in place.

This message can appear when:

• The trial period for the product or service has ended.
• The project is no longer operating in trial mode.
• A commercial license is required, but none is assigned.
• Licensing changes were recently made, but the system has not yet refreshed the user’s licensing policy.

 

Solution

Access can be restored by ensuring a valid license is applied and refreshing the licensing policy.

Step 1: Confirm Licensing Is in Place

A valid commercial license must be available before access can be restored.

Please contact your Account Administrator to confirm that:

• A commercial license has been purchased for the product or service.
• The correct project licensing model (for example, Host Pays or Owner Pays) is configured.
• The required entitlement has been assigned to your user account.

Once licensing is correctly applied, access is restored automatically.

Step 2: Refresh & Reset Licensing Policy

After licensing changes are completed, refresh your licensing policy to ensure the update is applied.

Refresh Policy Steps

1. Open the Bentley CONNECTION Client.
2. Sign out of the CONNECTION Client.
3. Close the CONNECTION Client completely.
4. Reopen the CONNECTION Client and sign in again.
5. Open the Bentley Licensing Tool.
6. From the menu, select Refresh Policy.
7. Close the Licensing Tool and try accessing the product or project again.

Reset Policy Steps

• If Refresh does not resolve the issue, click Tools → Reset Policy.
• What Reset does:
  • Clears the Entitlements tab
  • Forces the system to pull a fresh policy the next time a Bentley application is launched
    
    

Step 3: Reset Cached Licensing Data (If Needed)

If the message still appears, restarting the licensing service may help clear cached data.

1. Sign out of the Bentley CONNECTION Client.
2. Open Task Manager on your computer.
3. Locate Bentley Licensing Service under Background Processes.
4. End the task.
5. Reopen the CONNECTION Client and sign in again.
6. Retry accessing the product or project.

 

Important Notes

• Trial periods cannot be extended through the user interface.
• Trial access does not automatically convert to licensed access.
• Refreshing or resetting the licensing policy does not replace licensing—a valid entitlement must exist.
• Licensing behavior may vary depending on the product and project configuration.
  
  

If the above step doesn't work, we would require CONNECTION Client logs for further investigation.

How to collect and submit logs

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