| Applies To | |
| Product(s): | AutoPIPE |
| Version(s): | ALL; |
| Area: | Licensing |
| Date Logged & Current Version |
April. 2021 12.05.00.16 |
Problem:
How to license the Support Optimizer feature?
The following appears when submitting a job to be analyzed, how to avoid ?
Or the following Error appears:
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Error
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E516-89: Program has failed to validate your SELECT subscription.
The Support Optimizer feature is only available with a valid SELECT subscription.
Please contact Bentley Technical Support for details.
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OK
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Solution:
Support Optimizer is available to users that meet the following criteria, both of the following must be shown in BLT (Bentley Licensing Tool):
a. AutoPIPE Advanced or Nuclear license enabled in AutoPIPE
and
b. PipeStress Vessel SELECT Entitlement shown in BLT.
There is a special entitlement license named “PipeStress Vessel SELECT Entitlements” which is available free for anyone with valid SELECT Entitlement.
For any user having a license problem, confirm both of the following:
1. Open the "Welcome to AutoPIPE Licensing" dialog, and confirm that either AutoPIPE Advanced or Nuclear license has been selected.
2. Open BLT and confirm whether “PipeStress Vessel SELECT Entitlements” is listed. On the Entitlements tab, Checkout License tab, or Product Status tab.
If "PipeStress Vessel SELECT Entitlements" is not listed then perform one or more of the following:
a. Use Activate Product command to try and activate the product.
b. With computer connected to the internet, log into Connection Client, start AutoPIPE, open the "Welcome to AutoPIPE Licensing" dialog, and confirm that either AutoPIPE Advanced or Nuclear license has been selected. Then use Support Optimizer command. After submitting a job for analysis, the "PipeStress Vessel SELECT Entitlements" should now be available in BLT.
b. Work with your Bentley Onsite admin to help address the issue.
Remember after making changes in BLT, use Tools> Refresh Policy to see updates.
Disconnected Use:
For a checked out scenario, before the computer is disconnected from the internet, suggest to open AutoPIPE and use Support Optimizer. This will automatically retrieved “PipeStress Vessel SELECT Entitlements” and would be displayed in BLT, and then go offline for 7 days. Afterwards one must reconnect to the internet again. For a more permanent offline solution, check out a license for both:
1. AutoPIPE Advanced / Nuclear
2. PipeStress Vessel Select Entitlements
Bentley Feedback:
Consider contacting Bentley technical support to provide feedback on your using the Support Optimizer.
Also, if you may need any help in understanding or executing the optimizer, review Webinar here and/or contact technical support requesting assistance.