Note: Refer to information below only when using AutoPIPE 12.xx and higher. 

Applies To
Product(s):	AutoPIPE
Version(s):	12.xx and higher only
Area:	Warning message
Date Logged & Current Version	Oct 2020 12.04.00.13

Problem:

The following appears when starting AutoPIPE

---------------------------
Warning
---------------------------
 W2018-11: Not authorized for Standard edition.
 Contact Bentley for authorization. Converting to DEMO.
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OK  
---------------------------

 

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Warning
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 W2018-12: Not authorized for Plus edition.
 Contact Bentley for authorization. Converting to DEMO.
---------------------------
OK  
---------------------------

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Warning
---------------------------
 W2018-16: Not authorized for Nuclear edition.
 Contact Bentley for authorization. Converting to DEMO.
---------------------------
OK  
---------------------------

 

Solution:

There could be a number of issues that would cause this to occur. Lets start with the basics:

Step 1. Reboot the computer

Step 2. Check the Bentley Cloud Services Status

a. Carefully read any notices that are posted and address any issue.

Step 3. Connection Client:

a. Is the latest version installed?

Confirm using the latest version, click here for release notes to see latest version number and compare to version installed on your computer.

• • • If no, download here, install, and reboot computer.
    • If yes, continue below.

b. Signed into Connection Client.

• • • Open Connection client, preform a health Check, Address any issues that appear in RED.
    • Check for updates

Step 4. Open BLT (Bentley Licensing Tool), perform the following:

a. Confirm email address is shown correctly in top Left corner. 

• • • If no, go back and confirm that you are signed into Connection Client, Cannot continue without email in top left corner.
    • If yes, continue below.

b. Use Send Logs Now command

c. Use Refresh Policy command

c. On the Entitlements tab, confirm entitlement listing for AutoPIPE product(s) listed on contract

Is AutoPIPE product(s) listed?

• • • If no,

i. Use Activate Product command to try and activate the product.

ii. Otherwise, contact your company's appointed Bentley On-site Admin and ask that they provide entitlements for you to use AutoPIPE Products. Only your On-site admin can provide entitlements, Bentley tech support cannot provide them.

• • • If yes, continue below

Note: Troubles with BLT

a. Contact company's appointed Bentley On-site Admin and ask that they assist you with BLT settings and entitlements.

• • • • Bentley On-Site Admin - Confirm user's entitlement country is set up correctly. 

b. If On-site Admins are not able to help,

• • • • Take screen shots of all tabs on BLT
      • Use Log Collector command
      • Log a Bentley case for Product Activation and attach images and log files created using steps above.

c. Otherwise, contact Bentley asking to speak to the Licensing department.

Step 5. After BLT has been correctly set up and refreshed, start AutoPIPE,

• • • AutoPIPE splash screen should appear
    • Next, open the "Welcome to AutoPIPE Licensing" dialog and continue here, 
    • Refer to Question b. Which edition to select on this dialog?

See Also

Warning message

Bentley AutoPIPE