To enhance your digital experience and offer a centralized hub for users to connect with each other and Bentley product experts around the globe, we're pleased to announce Bentley Communities will move to its new home in ServiceNow on April 25, 2024. With the launch of the new Bentley Communities, users will have a convenient one-stop destination to ask questions, find answers, stay up-to-date with all Bentley changes, and submit a Case through the Bentley Support Portal, eliminating the need to navigate through multiple platforms. 

What's changing? 

• A completely new, easy-to-use Communities platform designed to streamline your support experience.
•  Improved search functionality using Predictive AI. 
• A new URL to access Bentley Communities through the CONNECT Center, Bentley.com, and the Bentley Support Portal. Please update your bookmarks.

What will happen to your Bentley Communities Profile? 

Once the new Bentley Communities goes live, your profile details, badges, and rank will be seamlessly transferred, guaranteeing uninterrupted access to the same Communities. 

What do you need to do next? 

• Bookmark the new URL so you can always return to it as needed. 
• Review the comprehensive User Guide of how to use Bentley Communities or find other training materials below. 
• Configure your Community Profile in Bentley Communities for your preferred privacy settings, subscription, and notification preferences. 

Make the most of Bentley Communities with these links and guides: 

View detailed instructions on how to navigate the new site, including how to ask questions and search for answers using our extensive knowledge base. 

• Bentley Communities: How to Login
• Bentley Communities Brief Overview
• Bentley Communities Comprehensive User Guide

We appreciate your patience throughout this transition and trust that the new Bentley Communities site will greatly enhance your digital experience for self-service. 

Frequently Asked Questions     

• Why is Bentley Communities moving to ServiceNow? 

By migrating Bentley Communities to ServiceNow, you can access all the support resources you need in one place and enjoy a more streamlined Community experience. Users can ask questions in forums, search the external knowledge base, or open a Case in Bentley Support portal. 

• What will happen to my points, badges, and Community subscriptions?  
  

The migration will include your points, badges, and Community subscriptions. You will be able to see them in your community profile in ServiceNow.  

• What will happen to all my bookmarks?

Your bookmarks and links will temporarily automatically redirect to our new site until June 30, 2024. To avoid losing your saved links, we suggest you update you bookmarks and links prior to June 30.   

• Do I have to register again to get access to Bentley Communities?  

If you already have a Bentley Communities account, then you don't need to register again. However, you will have to agree to the new Terms and Conditions when signing into the ServiceNow Community. 

• I am not registered, how can I access Bentley Communities?

If you are not registered, please visit this link to create an account.

And then click Don't have an account? Register now.

 

For more detailed information see Using the CONNECT Center to Register, click here

• I am a moderator for a community. Will I still be a moderator on the new site? 

As we transition to the new site, your role will remain unchanged, and you'll continue performing the same tasks as a community monitor. 

• I manage a user community. How will this affect my community?  

As we move to the new site, your role will remain unchanged, and you'll continue performing the same tasks as a community manager.