How to fix error 2753


Product(s):InRoads, GEOPAK, MX
Version(s):08.11.07+, 08.11.09+
Area: Basic Settings
Original Author:Holly Herring, Bentley Technical Support Group

 

Question:

When I go to uninstall the software, I get error 2753, The file is not marked for installation. How can I fix this error, so that I can uninstall the software?

Answer:

This error is typically due to trying to uninstall a software that has been partially installed. Users in the past have resolved this error by doing the following:

  1. Repair the .Net Framework: https://www.microsoft.com/en-us/download/details.aspx?id=30135
  2. Run ccleaner to clean the registry
  3. Run this tool to uninstall the software: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
  4. Before reinstalling the software, make sure the User Account Control (UAC) is turned all the way down.