The following table provides definitions for the Priority of a Technical Support Case. You can submit a Case via the Support Portal.
Choosing an appropriate priority is important as it helps us focus on the right things first.
Priority | Description |
---|---|
Critical |
Complete loss of service or production down situations where no workaround exists. |
High |
Severe loss of functionality or performance. |
Medium |
Incidents that cause non-critical product features to malfunction consistently. |
Low |
Incidents that do not compromise production or for which a suitable workaround has been identified. |
Priority definitions are also available directly in the form when submitting a new Support Case. Click on the "?" to display tool tip.
Please note that certain priority values are available only for some type of the issue.