Purpose

View all of the alerts that have been triggered for Bentley applications as configured in Entitlement Management. You may view the applications they were for, the user that received it, and the action they took. If you receive an error that data does not exist when you try to run the report, it means that no alerts were generated.

Roles

Users with at least one of the following roles are able to access the reports: 

• Admins
• Co-Admins

Access

1. Go to the Subscription Analytics
2. Click on the Alert History.
   

Filters

Name	Description
Country	User's Entitlement Country
Date Range	Preset and custom date ranges
Product	Product with ProductID
Feature String	Feature String
Email	IMS email address
Machine	Machine Name
Action	If the user Acknowledged or Canceled the alert

Layout - Alerts from [Date] - [Date]

The number of alerts triggered during the most recent week (Monday - Sunday). The default is the current week. If you use the Date filter to pick a different date range, this visual will show the most recent week in your selected date range.

Layout - Alerts from Week Prior to [Date]

The number of alerts triggered during the second most recent week (Monday - Sunday). The default is the previous week. If you use the Date filter to pick a different date range, this visual will show the second most recent week in your selected date range.

Layout - Alerts

This pie chart shows how many of the alerts that have been triggered were Acknowledged or Declined.

Layout - Custom Chart

This stacked bar graph allows you to select the dimensions for your X-axis and for your stacks.

Name	Description
Usage Date	The date of the alert. This is the default X axis.
Action	If the user Acknowledged or Canceled the alert. This is the default stack
Application	Product and Feature String
Email	IMS user's email address
Country	User's Entitlement Country
Week Year	The week and year of the alert in YYYYWW format
Machine	Machine Name

Layout - Alert Log

A detailed log of the alerts that have been triggered and exactly when they were triggered.

Name	Description
Country	User's Entitlement Country
Alert Time	The exact UTC time that the alert was triggered
Application	Product and Feature String
Action	If the user Acknowledged or Canceled the threshold alert; Offline Blocked - a user was offline and tried using an application which is Offline disallowed( in Entitlement/License Management).
Alert Mode	The alert mode. Most alert modes are ShouldAlert
Email	IMS user's email address
User	Windows NT user name
Machine	Machine name
Alerts	Number of alerts that were issued. This column is most useful if the results are exported
Alert Threshold	The threshold of licenses for an application in use before an alert was triggered as configured at the time of the alert in Entitlement Management
Licenses in Use at Alert	The number of online SES licenses that were in use when the alert was triggered

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