Problem:

OpenRoads SignCAD does not open or launch past the splash screen.

 

Solution:

1) An outdated version of CONNECTION Client can cause startup issues. Upgrade to a newer CONNECTION Client version, log-in to CONNECTION Client and then launch OpenRoads SignCAD.

2) This has been reported with users who have the security virus scanner Sentinel, SentinelOne, Sophos, or Cylance. If you are using a security virus scanner, then you will need to whitelist the Bentley folder so that the OpenRoadsSignCAD.exe is not blocked. The default path is under C:\Program Files.

3) Uninstall OpenRoads SignCAD, delete the OpenRoads SignCAD 2023.00 folders shown below and then reinstall the application.

C:\ProgramData\Bentley\OpenRoads SignCAD 2023.00

C:\Users\Kara.Goodwin\AppData\Local\Bentley\OpenRoads SignCAD 2023.00

C:\Users\Kara.Goodwin\AppData\Local\Temp\Bentley\OpenRoads SignCAD 2023.00

4) If you receive an "Unexpected Critical Error" when launching OpenRoads SignCAD, please create a case and upload the OpenRoadsSignCADLog.txt file and Event Viewer logs for review.