SYNCHRO Construction Solution - Resolving connection issues when opening SYNCHRO Control project in 4D Pro

Please follow the steps below to resolve connection issues when using SYNCHRO 4D Pro and working on a 4D cloud collaboration project on SYNCHRO Control.

Check Permissions on Control Project if a User Role has the ability to connect to SYNCHRO 4D Pro:

Note: Admins have the ability to check if a Role has the correct Permissions for this functionality

Login to your Control Project at https://construction.bentley.com
Go to the Administration Module
Go to Manage your team
Go to the Roles Tab. See the below screenshot:

5. Select one of the Roles
6. Expand the access section. Ensure that 4D box is checked

7. Click the Save Button at the bottom of the Page

Check that the SynchroHubToken registry entry exists.

When opening a Synchro Control project for the first time you should be presented by access window in your default windows web browser.
Click on Allow - Once this is completed successfully it should create a SynchroHubToken registry entry on your machine.
Close 4D Pro (if it is open) and close the browser where you have Control open.
Type regedit in Windows search bar and hit enter
· In the registry editor, navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Synchro\Synchro\ProjectConfig
You should see SynchroHubToken located here.
If the registry entry is missing it is likely that something is blocking the creation.

Deleting the SynchroHubToken

In some cases, it is possible that the SynchroHubToken is having issues.

Type regedit in Windows search bar and hit enter
· In the registry editor, navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Synchro\Synchro\ProjectConfig

· Look for SynchroHubToken in the right panel and delete it
· Now open 4d Pro and select File - Open -> Control Project
· You should then be able to see your project in 4D Pro

Ensuring your machine clock is in Sync with the World Clock

Check to see if it is possible that your computer time is out of sync? Even a few seconds can make a difference. Please go to the following site to compare machine time to the world clock
"https://www.timeanddate.com/worldclock/"

Make sure the date and time on your computer are synched, once complete try opening the Control project again.

Other issues that maybe causing issues connecting:

1. Do you have a Web Proxy or web browser security settings
  1. Do you require proxy aware applications
2. Company Firewall
  1. Check with your IT Department if https://construction.bentley.com is being blocked.
3. Check your version of Synchro 4D PRO is correct.
  1. Launch 4D PRO
  2. In the upper right hand corner, click on Help
  3. Select About...

Does the User have the correct Entitlement?

If a User is using an OLDER Verion of 4D, User will not automatically be Entitled to Use Control &/or Field. If the User is Entitled to 4D Pro, the User will be Entitled to use Control &/or Field.
Two [2] IMS Accounts opened on the same Computer. Need to clear local and session storage for the website in being able to view things in Control. Users may have different Permissions within their Roles Transferring Ownership. This can be viewed here.

Please make sure the below URL are whitelisted on your network:

https://synchro-hubapi-uks.bentley.com
https://synchro-hubapi-aue.bentley.com
https://synchro-hubapi-sea.bentley.com
https://synchro-hubapi-san.bentley.com
https://synchro-hubapi-neu.bentley.com
https://synchro-hubapi-cin.bentley.com
https://synchro-hubapi-cac.bentley.com

Rename Synchrohub folder

Please try the following on your computer:

Change this folder name: C:\Users\<username>\AppData\Roaming\synchrohub <-- change to oldsynchrohub