Problem description:
When I launch the installer it briefly shows a pop-up window and then closes it automatically.
Solution:
- Uninstall all versions of SYNCHRO.
- Clean the registry using 3rd party tools like CCleaner - https://www.ccleaner.com/
- First, download the new installer from the software download.
- Install Synchro 4D Pro
- If the above steps do not work, please try downloading our cleanup tool.
SynchroInstallerHelper.exe
It will prompt you for which application you are having trouble installing. Enter 2 for Synchro Pro.
You can also refer to the following link in regard to the clean-up tool. https://communities.bentley.com/products/construction/f/synchro-construction-forum/209160/unable-to-install-synchro-pro-6-2-2 - Once you have completed the clean-up tool process, try reinstalling SYNCHRO 4D PRO
If you are still having issues after following the steps please contact our support team.