Problem

I use ORD on 2 screens. When I shut down the program only 1 screen shuts off , leaving the second screen still running. I then have to crash the program to shut it down completely using CNTRL ALT delete, and going into the task manager.

Solution

The setting for opening the application in 2 screens is store in the user’s preference.

 

To re-create a new clean user preferences file:

• Close ORD
• Go to C:\Users\your.user.name\AppData\Local\Bentley\OpenRoadsDesigner
• MOVE (not just copy) the whole content of this folder - including all subfolders - into some other safe folder for backup.
• Delete all files in the temp folder:C:\Users\ your.user.name \AppData\Local\Temp\Bentley\OpenRoadsDesigner
• Restart ORD and check if the issue still occurs.

 

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0110134