| Product(s): | ProConcrete | ||
| Version(s): | CONNECT Edition (10.XX.00.XX) | ||
| Area: | Issues | ||
| Subarea: | N/A | ||
| Original Author: | Vyanktesh Nama, Bentley Product Advantage Group |
Problem Description
ProConcrete Crashing repeatedly when using rebar tools. It's not allowing to add any new bars or edit bars without the very likely possibility of the application crashing. Also, crashing when using Modify Rebar tool to detail the bars.
Reason
Such a crash may happen due to various reasons, some of which are listed below.
1. It may crash because of the different resolution and working area units in the Design File Settings.
2. It may crash if the rebars in the model are not correctly created or modified.
Steps to resolve
Enter methods to resolve in this section.
1. If you are using a custom seed file to create a new file then please ensure that the units for resolution and working area in the Design File Settings are as per the below image or not.
For Metric-
For Imperial-
2. If you find differences in the units then please change the units to the default value and the crashing issue should be resolved.
3. If you have the default values in the Design File Settings and still the program is crashing then please ensure that the rebars that you have placed are correct or not.
4. To check this open the Structural Properties of the rebar and try to modify the values in the dialog, if the program crashes then delete the rebar and then place the new rebar.
If your issue does not get resolved by following the above steps then please log a service request to get the correct assistance.