How to Create a Windows System Information File

 Product:All products
 Version:V8, XM, V8i, CONNECT
 Area:Hardware / Software


Windows System Information file can be useful for troubleshooting an issue that occurs when working in windows. Windows System Information (NFO) file contains the following details:

 • Operating system
 • System drivers
 • Running tasks (*)
    Note: Start any relevant Bentley product(s) to ensure additional details are present.
 • Services
 • Program groups
 • Startup programs

Steps to Accomplish

Here below are several methods of creating a NFO file.

In Windows XP, any of the following:

                       Click the link: How to use > Show System Information > System information


In Windows 7:

Same as above except for the first option:  

In Windows 10 & 11

1. Go to your desktop

2. Press   +R  and a field to be filled will pop up

3. Type "msinfo32" and a new window will show the System info

4.  Save it with .NFO format


In all cases: Once the Window with the information is displayed, select: File>Save

The resulting file should have the extension: .nfo


For MicroStation XM and higher: Open Help>About MicroStation ->Click the button: "System Info".

or in later version of MicroStation Go to the "File" ribbon group and select the "About" option.



If you cannot get to the System Information at all:

The System Administrator may have blocked the option, or the system information fails to display a full overview of the hardware and software setup.

The system administrator / network administrator needs to activate the WMI software. Without WMI being active, you may see issues with installing other applications on top of MicroStation too.

If you need to create also a Dxdiag file

In Windows 10 and 11

1. Go to your desktop

2. Press   +R  a field to be filled will pop up

3. Type "Dxdiag.exe"

4. Press enter

 5. Save it as (*txt.)


Other Language sources:





 Original Author:Marco Salino