| Product(s): | Substation CONNECT | ||
| Version(s): | Through 10.08.XX.XX | ||
| Environment: | N/A | ||
| Area: | Installation_Configuration | ||
| Subarea: | N/A |
Background
In OpenUtilities Substation CONNECT Edition, you might get the below error message if the workspace is in a network location or in ProjectWise and you have Microsoft Office 2016.
Result
Below error message occurs at the launching of the software.
Error:-
Microsoft .NET Framework
Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue
Object reference not set to an instance of an object
ECT.ECAD.API.ProjectWise.Utility.get_IsMCMLoaded
Electrical.UI.General.ExternalLunchProgress.
Error: -
Required file or files missing from C:\ProgramData\Bentley\Bentley Substation CONNECT Edition\Configuration\Datasets\Substation\Config\
Error:-
OpenUtilities Substation Problem Notification
OpenUtilities Substation has detected a problem and logged
it to
C:\Users\Bentley\AppData\tocal\Temp\Bentley\Substation\10.0
.O\exception.log
Use Abort to exit OpenUtilities Substation (recommended)
Use Retry to continue using OpenUtilities Substation
Use Ignore to continue using OpenUtilities Substation, and suppress future problem notifications
How to check windows updates?
- Click on “Check for updates”
- Click on “View update history”
- Check Update History.
Resolution
There are a number of solutions, if this is the first time seeing this error, you can
1. Substation supports both Access Database Engine 2016 x64 16.0.5044.1000 and 16.0.4519.1000. Substation CE release is with Access Database Engine 2016 x64 16.0.5044.1000.
Uninstall the existing Microsoft Access Database engine 2016 version and reinstall.
If the error is consistent, then go for a second resolution.
2. Users need to install security 4484211 which will fix this issue.
Databases on network share can't be accessed by multiple users in Office 2016 ( KB44844211)
Security Update for Microsoft Office (KB5002099) restricts the network share of Microsoft Access databases accessed by multiple users simultaneously in Microsoft Office 2016.
Download the updated Microsoft patch below link,
Update for Microsoft Office 2016 (KB4484211) 64-bit edition
More Information
Below are Links for understanding the root cause of the issue,
Error in Access when opening a database on a network file share
The security update for office 2016 (KB5002099)
| Original Author: | Avanti Khandalkar |