MicroStation Connect crashes when started (Trend Micro)



MicroStation Connect crashes immediately when started. No exception logs created.


Note: Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products.
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          Do also share the Event logs - check video.

Event logs shows tmmon64.dll "Trend Micro UMH Monitor Engine" is the faulting DLL.

Add the following files/folders to the antivirus exclusions
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll

For MicroStation 2023 use the following path
C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe

See Also

Excluding a file or application

Recommended scan exclusion list for Trend Micro Endpoint products

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