| Product(s): | MicroStation | ||
| Version(s): | 10.07.00.41 | ||
| Environment: | N\A | ||
| Area: | Other | ||
| Subarea: | N\A |
MicroStation Connect crashes immediately when started. No exception logs created.
Note: Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products.
Share the data by logging a Service Request so our Support team can review them.
Do also share the Event logs - check video.
Event logs shows tmmon64.dll "Trend Micro UMH Monitor Engine" is the faulting DLL.
Add the following files/folders to the antivirus exclusions
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll
For MicroStation 2023 use the following path
C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe
Excluding a file or application
Recommended scan exclusion list for Trend Micro Endpoint products