MicroStation Connect crashes when started (Sophos)



MicroStation Connect crashes immediately when started


Note: Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products.
          Share the data by logging a Service Request so our Support team can review them.
          Do also share the Event logs - check video.

MicroStation Connect started loading after turning off the following, on a test machine
Sophos, HitmanPro, Crowdstrike

Add the following files/folders to the antivirus exclusions
C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe
C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe
C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll

For MicroStation 2023 use the following path
C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe

See Also

Sophos Exclusions

Exploit Mitigation Exclusions

Other language sources


 Original Author:Leonard Jones