Applies To 
 Product(s):Exor Noticing Manager
 Environment: N/A
 Area: N/A
 Subarea: N/A
 Original Author:Jodie Preston, Bentley Technical Support Group











The Managed service customer has been informed their Sandbox/live Database has been upgraded.

The user has tried to login but it unable to.

Or user tries to save a notice and gets the following error

 ORA 04068 Signature or package "HIGHWAYS TMA1001_API"  has been changed


There will be a few reason why you cannot login so check the following;

  1. Has the user got a Login. Ask the Admin user to login and check. It they
    do not exist in the Hig Users form, ask your administrator to create a login in
    the database.
  2. Are you using the correct URL. This shouldn’t prevent you from logging it but should give you a version error once you are in the database and limit what you can do. 
    Make sure you are using the link for the Sandbox database and not the

If you are a manage service customer and still have problems after checking the above Please raise a support request trough Be Communities.