Cannot activate Promis.e V8i SELECTseries 8 after upgrading


I can't activate Promis.e V8i SS8 after installing it. It says I have 7 days remaining in the trial period.


The consolidation of the various promis.e Editions (Standard, Professional, and Enterprise) into a single license level required a new product code to be created for Promis.e V8i SELECTseries 8. This new product code is not automatically added to existing contracts that include previous promis.e product codes. This document describes how to request the product code for Promis.e V8i SELECTseries 8 be added to your contract.

Steps to Accomplish

  1. Login to using personal SELECT Services login.
  2. From My Support area go to New Service Request.
  3. Click Select on the New Service Request tile and choose Billing, Order and Contract Support.
  4. Your personal information will be automatically populated in Your Info area.
  5. In the Information area make the following selections:
    Category: Account
    Area: Product/Subscription Adjustment
    (subarea): Redeploy Licenses
    (sub-subarea): Contract Change/Correction

  6. Select Continue.
  7. The Create New Service Request form will open.
  8. Enter the account number in the Account field. If you do not know your account number click the "here" link below the Verify button. 
  9. In the Description field enter "Crossgrade – Promis.e SS8"
  10. In the Details field enter "Add Promis.e V8i SELECTseries 8 licenses". 
  11. Finish by selecting Submit to Support button.
  12. Promis.e V8i SELECTseries 8 license(s) will be added to your contract within 1-2 business days. You should then be able to activate the software. The number of SS8 licenses added will be the same as the number of seats of promis.e you currently own. No Quarterly Term Licensing (QTL) charges will apply as long as the total number of promis.e licenses used does not exceed the number of promis.e licenses owned. For example, if you own 20 seats of promis.e, 20 Promis.e V8i SELECTseries 8 licenses will be added and you will be able to use Promis.e V8i SS8 and your previous version. But if you exceed 20 concurrent usages regardless of which versions are used this will be considered an overusage.

 Original Author:Slavica Bozic

Keywords: Product Activation