"Startup main error location: 21 ... object variable or with block variable not set" on opening gINT

 Applies To 
 Product(s):gINT Logs, gINT Professional, gINT Professional Plus
 Version(s):8.2 and older
 Environment: N/A
 Area: N/A
 Subarea: N/A
 Original Author:Kathleen Holcomb, Bentley Technical Support Group


Error or Warning Message

"Startup main error location: 21
number: 91
Description: object variable or with block variable not set"


This is almost always a permissions problem.

How to Avoid

  1. Sometimes the user settings file goes bad. Do a search of the C drive for the setup.gsh file. Rename to setup.bak. Try to open gINT. If this is the problem, gINT will open and create a new setup.gsh. If it doesn't, rename it back to setup.gsh.
  2. If you can, upgrade gINT. This has been fixed in 8.3 V8i releases (SS1) or newer.

  3. If you cannot upgrade, grant user full control to the 2 folders where gINT is installed.  User will need full control for all the sub-folders, except for the BIN folder. The path will vary, depending on the build of gINT and the operating system.

    The first folder will be found in one of these places:

    C:\Program Files\Bentley\gINT or C:\Program Files (x86)\Bentley\gINT or C:\Program Files\gINT or C:\Program Files (x86)\gINT

    This is the second place users need full control:

    C:\Program Files\Common Files\gINT Software or C:\Program Files (x86)\Common Files\gINT Software