Error Message: "Another version is already installed..."

Product(s):InRoads, MX, GEOPAK
Area: Basic Settings
Original Author:Jacquelyn Pettus, Bentley Technical Support Group



When attempting to update SS3 with the latest refresh, the following error message is received:  "Another version is already installed.  You must first uninstall it in order to install this version."


While the layered version of the InRoads/GEOPAK SS3 refresh can be installed directly on top of the current version, this is not possible in either Power InRoads or Power GEOPAK.  When installing the refresh for a "Power" product, the current version must first be uninstalled.