Creating a Bug Report


 Applies To 
 Product(s):RAM Elements and RAM Connection
 Version(s):V8i; CONNECT Edition
 Environment: All
 Area: General; File; Installation

The following article will provides steps for creating a bug report that is useful for troubleshooting purposes.

Background

When troubleshooting a program issue, additional information about the computer, operating system, and installation of the program can be quite useful for determining a cause. RAM Elements and RAM Connection both provide a utility called Create Bug Report which compiles this information. The next section provides two ways for running this utility.

Steps to Accomplish

Option 1: Run "Create Bug Report" directly

  1. Select from the Windows Start menu one of the following selections depending on the program:
    All Programs -> Bentley Engineering -> RAM Elements -> Create Bug Report
    All Programs -> Bentley Engineering -> RAM Connection -> Create Bug Report

  2. A window will appear. Optionally enter a description of the problem encountered. You may also change the location where the report is saved if necessary. By default, it will be saved to the desktop.

  3. Click the OK button.

  4. A dialog will display once the report has been generated. Click the Close button, and close the Create Bug Report utility. The resulting file is saved as BugReport.zip and that can be sent to technical support through a service request or forum post.

     

Option 2: Run "Create Bug Report" from within RAM Elements/Connection

  1. From within RAM Elements or RAM Connection, open the menu in the upper left corner, and select "Create bug report" at the very bottom.
    V8i "e" File menuCONNECT Edition File menu


  2. Proceed through steps 2-4 as shown above in Option 1.

See Also

[[Zipping a Model]]

[[SELECTsupport TechNotes and FAQs]]