MicroStation Forum - Remote Desktop - Can't see Microstation Graphics. Real VNC, Ultra VNC and RADmin
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Question

Remote Desktop - Can't see Microstation Graphics. Real VNC, Ultra VNC and RADmin

BCL
by
Bentley Communities Legacy Member
Expert
Created in MicroStation Forum

Hi,

We have various users using Microstation V8, XM and V8i. I have to administer and help them remotely. The problem I'm experiencing is I can see everything, except for the Graphics in the View of Microstation. So the Tools, Desktop, everything is there, except what you've drawn. This happens with the following Remote Desktop applications:

Ultra VNC

Real VNC

Radmin

When using Bomgar, I can see the graphics fine, but Bomgar is not very practical.

The Host PC's have mostly nVidia Quadro Screencards with various versions of drivers.

The OS on all the PC's is Win XP (Mix of SP2 and SP3)

The VNC Mirror Drivers are installed

Does anyone have the same problem? Any ideas on how to sort this out will be appreciated.

Thank you in advance

PS. Sorry about the lack of detail at the beginning. It seems the editor didn't like IE9 64-Bit, and left the post blank. Had to edit it in earlier version.

 
Topics: graphics Remote VNC MicroStation v8i v8 xm v8 2004 Radmin
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9 Replies ( Latest reply by
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BCL

It seems the problem is the mirror driver. I disabled the "Optimize screen capture(hooks)", which relates to the mirror driver. Now the graphics display correctly.

 

Thanks for the feedback
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BCL

First thing that springs to mind is graphics card. I use Remote Desktop Connection all the time without issue, but have had issues with lesser graphics cards.
Helpful (0)

Hi Loftey,

UltraVNC, RealVNC do not suppot "DirectX Graphic Windows" and the microstation views are DX-Windows since XM!. I'm using "Teamviewer" this will work.
Helpful (0)
BCL

If you are looking for remote assistance or demonstration solution, Join.Me is a very good FREE solution.

https://join.me/

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BCL

Hi Bear,

I'm using a PC with a good nVidia Graphics card. I'm sure RDP will work fine, but then the user can't see what I'm doing. I know there's a way past that, but it's complicated.

Have you tried any other Remote Desktop Software?

Thanks
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BCL

Thank you Frank for clearing that up. I will give Teamviewer a go.
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BCL

I noticed it looks different in every version. In some versions they refer to the 'Hook driver".  In that Property Window, try unticking "Video Hook Driver" and let us know.

Regards,

Loftey
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Where have you found this option in  Realvnc or ultravnc? I can only see these for the mirror driver for ultravnc.
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BCL

We have the same issue here, even with very good NVIDIA graphic cards!

If the user has 2 displays, we can move the Application Window from the 1st to the 2nd display and VOILÁ, the draw come up as usual.

But to those ones with just one display, we can´t see the draw inside the Application Window on the Microstation XM!!!

And this is happening ONLY in client machines with WinXP. Using Remote Assistance from Win7 to Win7 everything is ok!

We didn´t realize what is happening yet!!!

Any help will be welcome!!

Cheers!

Eddiie
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