Legacy Ivara (EXP, SuprEAM, EXP Pro) License key lost, expired or needs new key


 Product(s):Ivara EXP, Ivara SuprEAM, Ivara EXP Pro
 Version(s):6, 5.3, 5, 4 (and earlier), Pro 2.0
 Environment:N/A
 Area:N/A
 Subarea:N/A

Problem Description

Ivara Internal license keys expires. End-user lost Ivara key (admin or end user). Ivara EXP Pro user renews or obtains license.

Solution

Legacy Ivara license keys are managed by the Bentley APM Technical Support Group. Any legacy Ivara license key issue should be reported as a Service Request as a Critical priority. Senior APM Support Personnel will respond in a timely manner.

Note - legacy users may need to contact their Bentley Account manager for obsolete, unsupported versions of Ivara products.

Internal support only, see also

The following link is for internal Bentley APM employees only:

https://communities.bentley.com/products/assetwise/asset_performance_management/f/assetwise-apm-internal-training-forum/130522/license-keys-to-test-with